Turn chat platforms into the channel for customer service

Contrary to popular belief, customers do not prefer to call service centers and wait in queues. Already now the majority of customers prefers electronic communication channels for handling their purchases and service inquiries. This requires extra resources and puts more pressure on your service centers.

Aviget AI Digital Assistant can automate most of the repetitive service requests and can provide instant service in case of flight cancellations, delays or schedule changes.

Provide better customer support and save up to 30% of your communication cost!

Aviget AI digital assistant can help you to take the pressure off your call center agents and handle many repetitive processes automatically at a fraction of your current cost.

Be innovative and increase reputation of your brand. Communicate with your customers directly and efficiently with our AI digital assistant.

You can build your digital assistant based on the specific needs of your airline. Simply select those modules which are needed. Use our predefined business logic or train the bot to your specific business requirements.

FAQ answering

Automate responses to your FAQs and free up your agents for productive tasks

Irregularity handling

Give real time information to passengers in case of flight irregularities and receive instant feedback.

Check - in

Allow passengers to check-in and receive boarding passes directly into their phone

Ticket and ancillary sales

Increase your conversion rates for direct bookings and ancillary revenue sales

Price alerts and lowest fare search

Use your social networks as sales channels and increase your conversion rates & proportion of direct bookings.

Multiple airline focused functionalities for customer engagement

Aviget AI Digital Assistant can adapt to your infrastructure and business needs.

FAQ Answering

  • Answer any travel related question instantly
  • If the chatbot is unable to answer automatically, the passenger can be connected to “human” agent
  • Machine learning allows the chatbot to learn from answers given by human agents and improves the future answers
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Flight disruption management

In the case of flight disruption provide options to the customer and receive immediate feedback on their choice

  • Keep your customers informed about their flight status
  • Send flight delay, cancellation and gate change notifications
  • Refund, rebook, provide meal or accommodation vouchers
  • An open rate of over 90% for chat notifications
  • E-mail and SMS notifications also supported

Flight bookings

Use your social networks as sales channels and increase your conversion rates & proportion of direct bookings.

  • Book flights and ancillary services
  • Set price alerts
  • Find the lowest fares
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Don't waste your development resources

The simple Plug’n’Play solution, which can be deployed in few days and already comes with rich features available straight away out of the box. Integration with your CRS can be done withing matter of days.

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